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Please make sure to check and/or clear your account balance prior to leaving. Some charges are applied later in the semester, such as Greek Fees, Bookstore Fees, and parking fines. If you wish to dispute these charges, please contact the relevant office

It is highly suggested that you create an authorized user account for yourself once you know that you are leaving. Once you are no longer enrolled, your access to AU Access becomes restricted but charges may be applied to your account. Creating an authorized user account for yourself also allows you to have continual access to your student account’s financial information, which can be very beneficial when you need your 1098-T form when filing for taxes.

How to add authorized users
  • Login to the ebill
  • Click on “Authorized Users” on the right side of the screen.
  • Click on “Add Authorized User”.
  • Provide the exact email address of the email address you want to add as an authorized user and then read and select the type of permissions you want to give that user.

Refunds will only be issued for credit balances on the Account Balance. Any credit balance that is remaining from a particular smeester will be applied to the next semester once the chargeds are loaded onto the ebill. Refunds will appear in the “Charge” column so that the account can be balanced appropriately after the refund has been issued. Refunds will be issued 1 of 3 ways:

  • Direct deposit – The quickest method (instructions below):
    • Log in to AU Access
    • Select the My Finances tab
    • In the middle column, you will see “Direct Deposit Information (Fast & Easy Refunds)”. Select this link and follow the instructions.
  • Paper check — must be requested
  • Credit Card returns — Must be requested. Any credit balance created by a credit card must be returned to that credit card. The convenience fee for using a credit card is non-refundable.