Administrative Effectiveness

Administrative Effectiveness
316 Foy Hall
282 W. Thach Concourse
Auburn, AL 36849
334.844.8610
effectiveness@auburn.edu

Administrative Effectiveness advances Auburn University’s commitment to operational excellence by providing strategic leadership and support across operational administrative units, ensuring efficient, innovative, and customer-focused services that enhance the university experience.

VISION
To cultivate a culture of operational excellence where data-informed decision making, accountability, and collaboration drive innovation, effectiveness, and lasting institutional success.

MISSION
To deliver exceptional services and experiences by fostering operational excellence that drives institutional success, enriches the campus community, and optimizes resources and processes.

VALUES

    • Integrity – Acting with honesty, transparency, and accountability in all operations.
    • Innovation – Embracing creative, evidence-based approaches that enhance operational processes and institutional performance.
    • Collaboration – Building strong partnerships across units and with campus stakeholders.
    • Transparency – Providing accurate information that communicates value and impact.
    • Continuous Improvement – Using data-driven assessment and feedback to enhance operations and outcomes.

Administrative Effectiveness is comprised of the following university- and public-facing units:

Administrative Assessment

— provides strategic leadership for institutional assessment and continuous improvement across all non-academic administrative units

Auburn University
Regional Airport

— gateway for aviation, supporting education, research, economic development, and connectivity for the university and surrounding region

Gogue Performing Arts Center

— premier performing arts venue, bringing world-class performers and cultural experiences to the campus and community

Jule Collins Smith
Museum of Fine Art

— home for the visual arts, connecting the campus and community through art and engagement

Office of Sustainability

— creates an ethic, culture, & practice of sustainability

University Ombuds Office

— provides confidential, independent, impartial, and informal problem-solving and conflict-management resource for all members of the Auburn family.

About Us
Dr. Abby Langham
Executive Director

Dr. Abby Langham

Dr. Abbygail (Abby) Langham assumed the inaugural Executive Director for Administrative
Effectiveness role at Auburn University (AU) in October 2023.

Effective October 1, 2026, Dr. Abbygail “Abby” Langham assumed expanded executive leadership responsibility for a diverse portfolio of university- and public-facing operations, providing strategic leadership and direct administrative oversight for the following units: Administrative Assessment, the Auburn University Regional Airport, the Gogue Performing Arts Center, the Jule Collins Smith Museum of Fine Art, the Office of Sustainability, and the University Ombuds Office.

In addition to leading this portfolio, Dr. Langham advances strategic planning, organizational effectiveness, culture building, and continuous improvement initiatives across Auburn’s Business and Administration division. Previously, she served for three years as the inaugural Executive Director for Administrative Effectiveness within Business and Administration. Prior to that, she served for more than a decade as Auburn’s inaugural Director of Assessment & Strategic Planning in Student Affairs. She held earlier roles in institutional research at the University of Alabama at Birmingham (UAB) and with the Penn Center for Educational Leadership in the University of Pennsylvania’s Graduate School of Education. She earned a Ph.D. in Educational Leadership from UAB, is a two-time Auburn alumna, holds graduate faculty status at Auburn, and contributes to the fields of higher education through teaching, consulting, presentations, publications, and professional service.

Kristi Reiff
Coordinator

Kristi Reiff

Kristi Reiff serves as the Coordinator for Administrative Effectiveness

Kristi Reiff serves as the Coordinator for Administrative Effectiveness, supporting the Associate Vice President and Executive Director for Administrative Effectiveness. She helps ensure the smooth, efficient, and strategic operations of the AE organization. In this role, she acts as the central point of contact for AE leadership, coordinating communication, operations, and key initiatives across Administrative Effectiveness and the Business and Administration division.

Kristi’s work spans a wide range of responsibilities, including business operations, budgeting, HR coordination, compliance, and workflow modernization. She manages financial processes, supports recruitment and onboarding in collaboration with Business and Administration HR, and contributes to institutional initiatives. Kristi also coordinates events, manages office operations and vendor relationships, and provides guidance on the development and implementation of new systems and processes that strengthen organizational effectiveness.

A two-time graduate of Auburn University, Kristi holds a Bachelor of Science in Health Administration and a Master of Education in Higher Education Administration. Her background includes service in county, state, and federal government roles, both as a volunteer and a professional, giving her a broad perspective on public service, operations, and organizational support. During her career at Auburn University, she has also worked for the Alabama Cooperative Extension System and the Government and Economic Development Institute.

Kristi is deeply engaged in the Auburn-Opelika community. She serves as a Collegiate National Officer for Zeta Tau Alpha Fraternity as well as the Philanthropy and Service Advisor for Auburn’s Gamma Rho Chapter. She is a sustaining member of the Junior League of Auburn-Opelika, serving five terms on their Board of Directors, and was a member of the 2025-2026 Leadership Lee County class.

Dr. Emmett Winn

Associate Vice President, Emeritus (retired)

Administrative Effectiveness Organization – Comprehensive Organizational Chart