What Guides Us
The University Ombuds Office operates under the Code of Ethics and Standards of Practice of the International Ombudsman Association. These standards require the Auburn University Ombuds Office to be confidential, to function independently within the organization, to be impartial, and to decline participation in formal processes. The fundamental principles of confidentiality, independence, informality, and impartiality are core to our work.
Confidentiality
The ombudspersons hold all communications with those seeking assistance in the strictest confidence allowed by law. The identity of visitors and the substance of concerns raised will not be shared without consent. This commitment to confidentiality is unwavering; the only exception occurs where there appears to be imminent risk of serious harm and where there is no other reasonable option.
Independence
The Ombuds Office is independent of the university administration in structure, function, and appearance. The office reports to the Associate Vice President for Administrative Effectiveness for administrative purposes only and has access to executive administrators to convey perceived issues and trends on campus. The ombudspersons do not keep records for the University and will only furnish anonymous aggregate statistical data in annual reports.
Informality
The ombudspersons do not participate in any formal adjudicative or administrative procedure or investigations, issue findings, or make or overturn administrative decisions. Contact with the ombudsperson is totally voluntary and not a required step in any AU grievance process or university procedure.
Impartiality
The ombudspersons impartially consider the interests of all parties involved in a situation to assist the parties in reaching mutually acceptable agreements that are fair, equitable, and consistent with the mission and policies of Auburn University. The ombudspersons will not serve as advocates for the university or an individual.
Mission Statement
The Office of the Ombudsperson assists all members of the Auburn University community navigate through difficult situations encountered at the University. The Ombudsperson is responsible to the principles of independence, neutrality, confidentiality and informality, as well as the values and mission of Auburn University. Every visitor to the Ombuds office is treated with respect, dignity and honor.
